Privacy Policy

Effective Date: January 13, 2026

Clinic Name: Skin and Scar Care Clinic

Website: www.skinscarcare.com

Contact Number: 07376311884

Location: Altrincham, UK

At Skin and Scar Care Clinic ("we", "us", "our"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, process, and safeguard your personal and medical data when you visit our website, use our mobile application, or visit our clinic for treatments.

We are the Data Controller of the personal information you provide to us.

1. Information We Collect

To provide safe aesthetic and medical skin treatments, we must collect various types of data.

A. Personal Identification Information

• Name, title, date of birth, and gender.

• Contact details: Postal address, email address, and mobile number (including WhatsApp).

• Emergency contact details.

B. Sensitive Medical Data (Special Category Data)

Due to the medical nature of our treatments (such as Endolift®, CO2 Laser, and Injectables), we require:

• Full medical history, including current medications and allergies.

• Details of previous aesthetic or surgical procedures.

• Skin type assessments and specific skin concerns (e.g., scarring, rosacea, pigmentation).

• GP details (where necessary for medical referrals).

C. Visual Data (Photography & Video)

• Clinical Records: "Before and After" photographs are mandatory for medical records to monitor progress, ensure insurance compliance, and document treatment outcomes.

• Marketing Content: With your explicit, written consent, we may use photos or videos for social media, website galleries, or educational purposes.

D. Technical & Usage Data

• IP address, browser type, and operating system when you visit www.skinscarcare.com.

• App usage data (e.g., appointment history and preferences) when using the Skin and Scar Care Clinic App.

E. Transaction Data

• Details of payments and services purchased (we do not store full credit card numbers; these are processed via secure third-party payment gateways).

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2. How We Use Your Information

We rely on specific legal bases under the UK GDPR to process your data:

PurposeLegal Basis

To provide medical/aesthetic treatments: Assessing suitability for treatments like lasers or injectables.Contract & Vital Interests (Health & Safety)

To manage appointments: Booking, rescheduling, and sending reminders (SMS/WhatsApp).Contract

To maintain medical records: Documenting treatment history for safety and insurance.Legal Obligation

To communicate marketing: Sending newsletters, offers (e.g., 10% off promos), or clinic updates.Consent (You may opt-out at any time)

To improve our services: Analyzing website and app usage to enhance user experience.Legitimate Interest

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3. Sharing Your Data

We strictly do not sell your data. We may share your information with trusted third parties only when necessary:

• Clinical Software Providers: We use third-party software (e.g., Zenoti) to manage bookings and secure electronic medical records.

• Medical Professionals: If a referral to a GP or specialist is required for your safety.

• Payment Processors: To facilitate secure card payments.

• Legal & Regulatory Authorities: If required by law or to comply with insurance auditors or medical regulatory bodies.

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4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

• Medical Records: We are legally required to retain medical notes and clinical photographs for a minimum period (typically 7 to 10 years) after your last treatment to comply with medical standards and insurance requirements.

• Marketing Data: We retain your contact info for marketing until you unsubscribe or withdraw your consent.

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5. Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

• All digital medical records are stored on encrypted, password-protected cloud systems.

• Access to personal data is limited to employees and contractors who have a business need to know and are subject to a duty of confidentiality.

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6. Your Legal Rights

Under the UK GDPR, you have the following rights:

1. Right to Access: You can request a copy of the personal data we hold about you.

2. Right to Rectification: You can ask us to correct incorrect or incomplete data (e.g., a new address or change in medication).

3. Right to Erasure ("Right to be Forgotten"): You can ask us to delete your data. Note: This right is not absolute and does not apply to medical records we are legally required to keep.

4. Right to Withdraw Consent: If you gave consent for marketing or social media photos, you can withdraw this at any time.

5. Right to Restrict Processing: You can ask us to suspend the processing of your data in certain scenarios.

To exercise any of these rights, please contact us at info@skinscarcare.com

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7. Cookies Policy

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some browser cookies, though this may affect website functionality.

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8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you via email or the app.

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9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Skin and Scar Care Clinic

Phone/WhatsApp: 07376311884

Website: www.skinscarcare.com